Lead from the Heart Webinar with Mark Crowley

Welcome to our interview webinar with Mark Crowley. Mark is a Speaker, Change Agent For Culture & Engagement, and the Author of Amazon Best Seller, Lead From The Heart. Mark has a profound understanding of what drives human performance. For 20+ years, he was a senior executive at one of the nation’s largest financial institutions. In that uber-competitive world, the teams that he led routinely excelled. He was named “Leader of the Year.

We’ve also invited Meredith Haberfeld, CEO at ThinkHuman to join the conversation to add to the discussion.

Welcome Mark, and thank you for contributing to the questions that are at the heart of the Exploring Forward Thinking Workplaces 2.0 conversation. And thank you Meredith for the great questions you added to the discussion.

It’s the heart, and not the mind, that drives human achievement; gestures that positively affect the heart naturally and reflexively inspire people to perform.

Here’s a timeline on the key questions that were addressed:

5:30 How can we create workplaces where every voice matters, everyone thrives & finds meaning, and change & innovation happen naturally?

6:00 What evidence is there that we’re picking the wrong people for management roles?

7:55 What are millennial’s really looking for?

9:40 How can companies best evaluate peoples ability to both coach and empower those who might work for them and their colleagues?

13:54 How do you break the environment of fear that blocks caring?

17:14 What does it take to get an employee’s full attention and best performance?

22:40 To what degree do you feel nurturing individuals personal purpose outside of work is important to their engagement at work?

26:52 What was the surprising word that Mark’s team used to describe him? (Hint: it’s not HEART.)

28:44 What leadership practices do you recommend for managers and leaders who are trying to embed more heart based leadership in their organizations?

40:30 Most leaders in a company are shy of the caring gene, what would it look like to change them to a caring model?

44:00 What do people really lack and long for at work?

47:55 In leading from the heart, how do you suggest leaders deal with actual performance issues?

53:05 What is the most important question leaders should be asking their employees?

55:50 What are some of the ways an employee can convey to a CEO the importance of leadership culture—and that is, leadership is not about a title?

58:50 In your work, do you have any touchpoints with Kim Cameron’s Positive Leadership principles?

Thank you for joining us and listening!

To your great work life & success!

Bill Fox

Co-founder

P. S. If you haven’t read Mark’s book Lead from the Heart, I highly recommend you check it out. If you’d like a quick overview, I captured my book highlights in a PDF. If you’d like a copy of my PDF, click the chat box and let me know where to send it. ~Bill Fox, Co-founder

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