Welcome to our interview with Nick Hughes. Nick is the creator of Founders Live with business achievements in social media, digital payments, and e-commerce. He excels at interpersonal leadership, communication, business and product development.
In addition to creating the global entrepreneur network Founders Live, Nick stays busy as an advisor to numerous startups and occasionally takes positions in sales or biz dev roles if needed. Previously he founded the mobile payment startup Seconds as well as helping start Coinme, a company built around expanding bitcoin and digital transactions into the physical realm via Bitcoin ATM’s. As a sought-after adviser, entrepreneurial speaker and writer with guest appearances on popular technology and media outlets, Nick enjoys helping others discover their unique entrepreneurial path.
Welcome to this forum Nick, and thank you for contributing to the questions that are at the heart of Exploring Forward Thinking Workplaces 2.0.
How can we create workplaces where every voice matters, everyone thrives and finds meaning, and change and innovation happen naturally?
Nick: It starts with valuing transparency and communication within the organization. If you think about the basis of your question, it’s frankly around, do people feel their voice matters? That definitely comes from the leadership that institutes values that are baked into what it means to be an employee of that organization. It shouldn’t matter what level people are in the organization. People should feel that their voice matters.
It also revolves around the DNA of the organization. From leadership down, what it means to be a member of that organization? How does their voice matter and are they heard? I think communication and the methods of communication implemented throughout the organization are very important.
For example, weekly touch point and all-hands meetings. Even large tech companies still do town hall or all-hands meetings that may be viewed or listened to virtually. But people are gathering where the CEO and/or leaders are open to addressing and answering questions in a very honest, open, and authentic way. Those are just some examples of how you can bake those types of experiences into the organization providing a mechanism to recognize voices.
What’s interesting is when having an open idea forum fosters innovation within the organization. Let’s say a junior employee brings ideas to the table that end up being implemented and become a revenue-generating new feature or product. If we recognize them as the original idea generator for this new feature that now publicly known, then recognizing people for something like that goes a long way in having voices heard.
Note: This is a preview of the full interview. The complete interview was selected by Apress for publication and continues in The Future of the Workplace.